A.  If you can no longer receive emails at the email address LOPFI has on file, please contact LOPFI staff by phone 501-682-1745 or toll free 866-859-1745 and ask for an Employer Reporting Portal re-set.

B.  If you can receive emails at the email address you login with... Select "Click Here" beside the forgot password link, enter your email address and select "Submit".

Vesting is the number of years a Member must accrue to be eligible for a future retirement benefit.

Members hired on/after July 1, 2013 must have 10 years of actual LOPFI service credit to be vested.

Members hired after July 1, 1998 and before July 1, 2013 must have 5 years of LOPFI service credit to be vested.

Yes.  Service credit may be awarded simultaneously for both paid and volunteer service with the same location, but at separate departments (Example: Paid police officer/volunteer firefighter or a paid firefighter/volunteer police officer).

Members are limited to earning paid service or volunteer service at one LOPFI-covered department at a time.

A Member can choose to work at multiple volunteer locations but may only be covered under one (1).

If a Member dies before retirement, a benefit may be payable to the Member’s spouse and/or dependent child(ren) based on specific criteria.

If a non-vested active paid Member dies from a non-duty related cause, Member contributions will be refunded to the designated beneficiary.

If a vested active paid Member dies from non-duty related causes, a benefit is payable to the eligible spouse and/or dependent child(ren).

If an active paid Member dies from a duty related cause, a benefit is payable to the eligible beneficiary and/or dependent child(ren).

If a non-vested active volunteer Member dies from a non-duty related cause, there is no benefit payable.

If a vested active volunteer Member dies from non-duty related causes, a benefit is payable to the eligible spouse and/or dependent child(ren).

If an active volunteer Member dies from a duty related cause, a benefit is payable to the eligible beneficiary and/or dependent child(ren).

For more information regarding survivor benefits, please refer to the Member Handbook.

It usually takes 60 days for Members to receive their first benefit payment via direct deposit.  LOPFI utilizes electronic funds transfer to pay monthly retirement benefits.  This method ensures your monthly retirement benefit reaches you on the 1st of each month.  If the 1st falls on a weekend or holiday, your monthly retirement benefit will be paid on the preceding business day.

*Note the direct deposit schedule can be viewed in the most recent issue of LOPFI's PensioNews.

Yes.  Law allows Members to link their LOPFI service credit with other State of Arkansas retirement systems, which is called “reciprocal service.”  Only 12 months of paid service credit may be recognized for each year.  Concurrent or overlapping service credit will be adjusted.  Participating systems include LOPFI, Arkansas Public Employees Retirement System (APERS), Arkansas State Highway Employees Retirement System (ASHERS), Arkansas State Police Retirement System (ASPRS), Arkansas Teacher Retirement System (ATRS), and alternate retirement systems such as VALIC and TIAA-CREF.   To have your service credit with another State of Arkansas Retirement System linked to your LOPFI record, a properly completed Reciprocal Service Credit form is needed.  Reciprocal service credit requires all applicable retirement systems to document the service credit with their system.  Once the reciprocal service credit is verified, LOPFI will send the Member a letter to advise of the amount of service credit that was reflected as reciprocal.

Any active LOPFI Member who becomes totally and permanently disabled from their duties as a police officer or firefighter is eligible to apply for disability retirement.  Members must apply while they are still active, or no later than one (1) year from termination of active LOPFI membership.  Members must contact LOPFI staff to request a disability packet.

If a Member gets divorced and the ex-spouse is awarded a portion of the Member’s retirement benefits a Qualified Domestic Relations Order (QDRO) must be filed with LOPFI.  You may download a sample of the Model QDRO Language from our website.  Members can either mail or email completed QDRO's that have been signed by a Judge and filed with the courts.

In order for the QDRO to be administered by the retirement system it must conform to the Model QDRO.  Please contact LOPFI for more information.

No, Members may not withdrawal their Member contributions for the purpose of an approved QDRO.

In order for a Member to withdraw their Member contributions they must cease LOPFI-covered employment and apply for a refund.  By taking a refund of contributions, Members forfeit a future retirement benefit.

Duty disability means the Member is declared to be totally and permanently disabled from performing their duties as a police officer or firefighter.  The total and permanent injury or illness arose out of and during the course of the actual performance of the duties as a police officer or firefighter under their LOPFI-covered employment.

Non-duty disability means the Member is declared to be totally and permanently disabled from performing their duties as a police officer or firefighter, but this type of disability was not the result of the Member’s actual performance of their job duties.

Duty disability

Paid Members who are awarded a duty disability would receive 65% of their Final Average Pay (FAP) unless their calculated benefit produces a higher amount.

Volunteer Members who are awarded a duty disability would receive a benefit that is calculated as if the Member had attained 25 years of credited service (25 x current index amount).

Non-duty disability: 

Paid Members and volunteer Members would be awarded a benefit based on their total accrued service.

Yes, provided you meet the eligibility requirements specified in Arkansas Code 24-10-502 and the Uniformed Services Employment and Re-Employment Rights Act (USERRA).  This code can be accessed by clicking on the Arkansas General Assembly site, which is located in the Links section under the Resources tab on our website, and click on View Arkansas Code.

Active LOPFI-covered Members that have met their vesting requirements may be eligible to purchase three (3) types of service credit:

  • Former Military Personnel Service Credit - this is military service completed prior to becoming a LOPFI-covered Member
  • Other Service Credit - must be for employment as law enforcement or public safety that was not a LOPFI-covered position
  • Cadet Service Credit - must be service that was rendered at a municipality that also has a Local Plan

*Note:  Members may only purchase paid service and cannot purchase service credit for a period in which they were covered by a reciprocal system.  Also, purchased service cannot be used towards DROP eligibility.

Contact LOPFI for further information on purchasing service.  A properly completed Miscellaneous Request form is required for all purchases and payments are made via the Member e-Payment utility.

Yes.  A Miscellaneous Request form must be properly completed by the Member and department where the service was accrued and submitted to LOPFI to determine eligibility.  If the service is eligible for purchase, the actuarial cost will be calculated and provided to the Member along with additional paperwork to setup a Service Financing Plan.

A Service Financing Plan is a payment agreement between LOPFI and the Member that outlines the conditions of the monthly installment option plan.

Members can only purchase paid service credit for employment that is not covered by a reciprocal system, and the Member cannot be entitled to a future retirement benefit for the employment.  Volunteer service is not eligible for purchase.

*Purchased service cannot be used toward DROP eligibility. 

LOPFI utilizes electronic funds transfer to pay monthly retirement benefits.  This method ensures your monthly retirement benefit reaches you on the 1st of each month.  If the 1st falls on a weekend or holiday, your monthly retirement benefit will be paid on the preceding business day.

*Note the direct deposit schedule can be viewed in the most recent issue of LOPFI's PensioNews.

Retirement benefits are direct deposited into the financial institution(s) of the Member’s choice.  Members can change this information at any time by logging into their Member Portal.

*see I am a retiree, where can I see/change my bank information? for instructions on how to edit/delete direct deposit information

Yes.  LOPFI-covered Members receive an annual 3% compound cost of living adjustment (COLA) each July 1st.  Members must be retired a full 12 months prior to July 1st before they receive their first COLA.  For example: if a Member retires July 1, 2017, they would receive their first COLA July 1, 2018; however, if a Member retires August 1, 2017 they would not receive their 1st COLA until July 1, 2019.

Retirees must change their tax withholdings through their Member Portal.  Changes must be submitted to LOPFI by the 18th of the month for changes to be reflected on the next month’s benefit payment.

In the Member Portal under the "Payment" tab, select Taxes. Click on the “Change Federal/State Tax Withholdings” button at the bottom of the screen to update your information.

Once the new information is entered select “Submit” under the question “Submit these Change to LOPFI?”

Select “OK” when you receive the message asking “Are you sure you want to submit these changes to LOPFI?”

If the change was successfully submitted, you should receive a green checkmark stating “The change was successfully submitted to LOPFI”

Your monthly LOPFI retirement benefit will not be reduced due to earnings or pension(s) that you receive from employment elsewhere.  However, Members employed by LOPFI-covered employers that do not withhold social security taxes from their paychecks could have their social security pension reduced.  Please contact your local social security office to determine if any reduction will occur in your social security benefit due to receiving a pension based on non-social security covered earnings.

Members under Benefit Program 1 that are also covered by social security with their LOPFI-covered employer have a multiplier that includes a 1% temporary annuity. This means when a Member first becomes eligible for an unreduced social security benefit the 1% temporary annuity will cease.

Yes, child support can be deducted from your monthly benefit payment; however, proper documentation has to be filed through the courts and submitted to LOPFI.

Paid Members must wait at least 30 days and volunteer Members must wait at least 90 days before they return to LOPFI-covered employment.  Members that participated in the DROP are not eligible to return to LOPFI-covered service or any position that would have been covered by LOPFI.

If you retired from paid status and return to paid status, your benefit will stop until you once again retire.  Please note that you can only do this one (1) time.

If you retired from paid or volunteer status and return to volunteer status, you will continue to earn your retirement benefit; however, you will not be enrolled in LOPFI or earn any additional service credit.

Beneficiaries will need to contact LOPFI staff in order to obtain the necessary paperwork.

Members can access their balance information through their Member Portal.  Members can also send a signed written request for this information. Please make sure the request includes your name, address, and last four (4) digits of your social security number.  You may mail or fax your request to LOPFI.  In most cases, staff will respond within 48 hours after receiving your written request.

No. Effective July 1, 2013 (Act 1065 of 2013) Member deposit accounts will no longer earn interest.

Are you active under a LOPFI-covered employer(s) (including volunteer)?
Are you active with another Arkansas State Retirement System?
Are you returning to LOPFI-covered employment in the next 60-90 days or less?
Are you returning/starting work with another Arkansas State Retirement System?

If you answered yes to any of the questions above, you may not receive a refund of your Member contributions.

If you answered no to all of the questions above you may apply for a refund of your Member contributions.

Members must apply for a refund of accumulated LOPFI Member contributions through their Member Portal.

A refund of Member Contributions is only available to paid service members who terminate their LOPFI-covered service.  Be certain to carefully consider if this is the best decision for you because you will forfeit all future retirement benefits applicable to the paid service that was refunded.  If the decision is to proceed with a refund, the Member will process the application through the Member Portal.

Refunds will not be processed until confirmation that the person actually terminated employment and all pay and contributions have been reported to LOPFI.  All refunds are paid out using direct deposit information the Member will provide during the application process.

No, Member contributions are not available for loans.  Member Contributions are in place to help pay for the cost of your retirement benefit.

Employer contributions are credited towards the employer’s accrued liability to help fund their employees’ future retirement benefits.

No.  LOPFI is a defined benefit plan, not a defined contribution plan such as a 401(k).  The plan design does not allow for additional money to be contributed into LOPFI.  We encourage Members to establish other sources of retirement investment such as IRA’s.

Vesting is the number of years a Member must accrue to be eligible for a future retirement benefit.

Members hired on/after July 1, 2013 must have 10 years of actual LOPFI service credit to be vested.

Members hired after July 1, 1998 and before July 1, 2013 must have 5 years of LOPFI service credit to be vested.

Members must meet one (1) of the three (3) retirement requirements to be eligible to receive a monthly retirement benefit.

any age with at least 28 years of credited service
at least age 55 with at least 20 years of credited service
at least age 60 with at least 5 years of credited service or at least 10 years of actual LOPFI credited service if hired on/after July 1, 2013

Members may elect an Early Reduced Retirement benefit at age 50 with at least 20 years of service or at any age with 25 years of paid service (time credited as a volunteer will not allow for eligibility at any age with 25 years).  The monthly benefit is permanently reduced ½ of 1 percent (.05%) for each month you are younger than age 55 (which calculates to 6% a year for each full year under the age of 55).

Members must apply for retirement or enroll in DROP through their Member Portal and follow the step-by-step instructions.

By applying online you do not have to rely on the mail system delivering your documents in a timely manner or risk your personal information getting lost.  Plus, you will be able to track the process of your retirement.

Remember you must apply at least 30 days, but no more than 90 days, from the date the retirement or DROP enrollment is to become effective.  All benefits are paid the first of each month for that month. Example: if you want to retire or enroll in DROP December 1st, LOPFI must receive your online Application for Retirement no later than November 1st.  If the application is received after November 1st your retirement or DROP enrollment will then be effective January 1st.

The online retirement and DROP enrollment or conclusion of DROP participation are a two-step process:  Step 1 - The Member submits an Application for Retirement or enrolls in DROP via the Member Portal.  Step 2 - After the application/enrollment process the Member will receive an email notice, via the email address on file with LOPFI, which alerts the person it is time to log back into the Member Portal to complete the remaining online documents.  For retirement, the online documents include selecting your Benefit Payment Option, choosing the appropriate tax withholdings, and completing the direct deposit information.  Members who are entering DROP will complete the Benefit Payment Option document to finalize their DROP enrollment.  Members who are concluding their DROP participation will complete tax withholding and direct deposit information and a DROP distribution form to let LOPFI know how they have elected to have the DROP account distributed.

*Local Plan Members must contact LOPFI and request a paper Application for Retirement.  Please note that a legible copy of your driver's license and social security card is required with a paper Application for Retirement as well as for any beneficiaries that you nominate.  If you nominate your spouse, a legible filed marriage license copy must accompany the paper retirement application.

Paid Service - Benefit Program 1 (BP1):
The amount of your retirement benefit depends on how many years of service you have, your Final Average Pay (FAP) (36 highest consecutive months of pay within the last 10-year period of LOPFI-covered employment) and the current multiplier.

See the Member Handbook for a detailed explanation of benefits for Members covered by social security with their LOPFI employer.

See the Member Handbook for a detailed explanation of the benefits for Members not covered by social security with their LOPFI employer.

Paid Service - Benefit Program 2 (BP2):
BP2 is an optional Benefit Program that allows LOPFI-covered employers the ability to provide an enhanced lifetime monthly benefit for their paid police officers or paid firefighters.  The same retirement eligibility requirements apply to Members covered under BP2 as the current benefit structure under BP1.   Upon adoption of BP2, Members begin contributing 8.5% of their gross salary into LOPFI.  Refer to the Member Handbook for a detailed explanation of the benefit for Members under BP2.

Volunteer Service - Benefit Program 3 (BP3):
An indexed $6.54 times the total volunteer LOPFI service credit (years and months).  The $6.54 rate is indexed each July to reflect the percentage increase in the Consumer Price Index (CPI).  Multiply the total volunteer LOPFI service credit (years and months) by $6.54 to determine your monthly benefit.  The maximum benefit for volunteer service is currently $261.60 ($6.54 x 40 years).  Note the $6.54 rate will be effective July 1, 2017.

Volunteer Service - Benefit Program 4 (BP4):
BP4 is an optional Benefit Program that allows LOPFI-covered employers the ability to provide an enhanced lifetime monthly benefit for their volunteer police officers or volunteer firefighters.  The same retirement eligibility requirements apply to Members covered under BP4 as the current benefit structure under BP3; however, those Members covered under BP4 will have an increased indexed amount.

Please log into your Member Portal and have a personal benefit estimate calculated for you!

Your Final Average Pay (FAP) is the highest 36 consecutive months (3-years) of reportable pay within the last 10-year period of LOPFI-covered employment.

The Deferred Retirement Option Plan (DROP) allows Members to accumulate a portion of their future retirement benefit in a separate account without having to terminate their LOPFI-covered employment.

The DROP has a 7-year max participation which means you must cease employment at the end of the 7-year period.  At the conclusion of DROP, the Member shall terminate employment and begin receiving the full monthly retirement benefit calculated at the time they entered DROP plus any applicable COLA.  LOPFI DROP participants will begin receiving a 3% compound cost of living adjustment (COLA) to their future monthly retirement benefit each July once they reach year six (6) in DROP.

Your benefit option is elected and starts at the time of DROP enrollment.  Note:  if you elect option A60, which has a 60-month guarantee to pay a beneficiary and you participate in the DROP for 5-years (60 months), that 60 month guarantee has been met and there will not be any benefits payable to your survivor.

LOPFI DROP distributions occur the same date as the first benefit payment.

DROP distribution will occur one (1) month after the effective date of retirement for Local Plan Members that participate in DROP.  This is to ensure that Member contributions are included for the final month worked.

LOPFI will not reduce your monthly LOPFI retirement benefit due to earnings or pension(s) that you receive from employment elsewhere.  However, Members employed by LOPFI-covered employers that do not withhold social security taxes from their paychecks could have their social security pension reduced.  You should contact your local social security office to determine if any reduction will occur in your social security benefit due to receiving a pension based on non-social security covered earning.

Members under Benefit Program 1 that are also covered by social security with their LOPFI-covered employer have a multiplier that includes a 1% temporary annuity. This means when a Member first becomes eligible for an unreduced social security benefit the 1% temporary annuity will cease.

Paid Members must wait at least 30 days and volunteer Members must wait at least 90 days before they return to LOPFI-covered employment.  Members that participated in the DROP or utilized the early retirement provision are not eligible to return to LOPFI-covered service or any position that would have been covered by LOPFI.

If you retired from paid status and return to paid status, your benefit will stop until you once again retire.  Please note that you can only do this one (1) time.

If you retired from paid or volunteer status and return to volunteer status, you will continue to earn your retirement benefit; however, you will not be enrolled in LOPFI or earn any additional service credit.

The Member Portal is a way to allow all Members access to their LOPFI accounts. Members have access to view their personal account information, update their contact and beneficiary information as needed and can also have various benefit estimates calculated for them.

Select Launch under the Member Portal section on the Home page of the LOPFI website.  If you have not registered your account you will select ‘Register’.

You will be asked to validate your identity by providing a valid email address, your social security number, last name, date of birth, gender, and status in LOPFI.  The status’s available are:

  • I am currently receiving a monthly pension benefit.
  • I am currently working in a retirement system covered employment.
  • I left a retirement system covered employment and do not receive a pension.
  • I am currently in the DROP program.

After you have completed this step you will create a password and enter three security questions of your choice.  Use the drop down arrow to select questions and enter the answers in the spaces provided below.  Select submit/continue and it will then ask you to open up your email account.  Access your email and will select the email from Arrivos.  Click on the link inside of the email to validate your account.  You will then be redirected to the login screen where you will enter your email address/user name and password to login.

Once you have logged into your Member Portal, select the "Personal Information" tab located on the left hand side toolbar.  *Note retired participants cannot change their beneficiary information through their Member Portal.  You must contact LOPFI in order to obtain the Change of Address/Beneficiary and/or Name form.

Click the “Change Name/Contact Information” button at the bottom of the screen to update your information.

After all information has been updated, you must click on the word “Submit” under the question “Submit these changes to LOPFI?” in order to submit your change.

You will receive a message asking “Are you sure you want to submit these changes to LOPFI?” Select “OK” to submit the changes.

If the change was successfully submitted, you should receive a green checkmark stating “The change was successfully submitted to LOPFI.”

Helpful Hits:

  • You can only have one pending “Personal Information Change” at a time. If you wish to modify your change, you may remove/cancel the pending changes and submit a new one.
  • To remove the pending change, select the “Cancel” button to the right of the pending change under the “Pending Changes” section.
  • If you cannot see any “Pending Changes”, select the drop down arrows next to “Pending Changes”.
    Select “OK” to the prompt asking “Are you sure you want to cancel these changes?”
  • If you are completing a name change, LOPFI requires a legible copy of your driver’s license and social security card reflecting your new name.

Yes.  While in your Member Portal, under the "Employment" tab, select Wage History. This screen will provide you with the wages that are reported to LOPFI each month by your LOPFI-covered employer (remember employer's report to LOPFI a month behind).

In your Member Portal under the "Employment" tab, select Summary. This screen provides you with your employment dates from your LOPFI-covered employer and your current LOPFI service credit.  (Please note that terminated is a LOPFI term and does not mean you were fired.)

In your Member Portal under the "Employment" tab, select "Contributions". This screen provides the Member contribution total(s).

Through the Member Portal simply select the type of estimate you would like, confirm your beneficiary information then select continue. The system will calculate the estimate and provide your earliest eligible date for retirement. Refer to the "Need Help" section at the bottom of the screen for assistance on editing your calculation information to provide revised calculations.

Retirees must change their bank information through the Member Portal.  In the Member Portal under the "Payment" tab, select Payment Summary. You may view/change your Direct Deposit information.   Changes must be submitted to LOPFI by the 18th of the month for changes to be reflected on the next month’s benefit payment.

Click on the “Change Payment Method” button at the bottom of the screen to update your information.  Select the green plus sign next to “Payment Method-Disbursements” to add new direct deposit information or edit the existing information.

To edit, select the green pencil next to the direct deposit information.  To add new direct deposit information select the red X to the right of your direct deposit information to delete it.

Adding new information will give you the following fields:

“Payment Type” will always be “Direct Deposit”

Select the drop down box next to “Account Type” to select 'Checking' or 'Savings'

Enter the “Routing Number” and the “Account Number” and then “Confirm Account Number”

From the drop down box next to “Amount Type” to select “Balance”, “Flat Amount” or “Percent”

*Note – If you want your full check to be deposited into this account, the “Amount Type” will be “Balance”

Select “Submit” under the question “Submit these Change to LOPFI?” in order to submit your change

Select “OK” when you receive the message asking “Are you sure you want to submit these changes to LOPFI?”

If the change was successfully submitted, you should receive a green checkmark stating “The change was successfully submitted to LOPFI”

*see MP Contact info change for instructions for editing/deleting pending changes

Retirees must change their tax withholdings through their Member Portal.  Changes must be submitted to LOPFI by the 18th of the month for changes to be reflected on the next month’s benefit payment.

In the Member Portal under the "Payment" tab, select Taxes. Click on the “Change Federal/State Tax Withholdings” button at the bottom of the screen to update your information.

Once the new information is entered select “Submit” under the question “Submit these Change to LOPFI?”

Select “OK” when you receive the message asking “Are you sure you want to submit these changes to LOPFI?”

If the change was successfully submitted, you should receive a green checkmark stating “The change was successfully submitted to LOPFI.”

In the Member Portal under the "Payment" tab, select Summary. On this screen, select “Click here to create a Benefit Verification Letter”.  The letter provides your benefit amount, retirement type, retirement date, and the employer(s) from which you retired and can be printed from your computer.

Log into the Employer Reporting Portal (with the incorrect email address/user name), then select 'Settings', 'Change Profile'.

To update the information select the green pencil next to any of the three (3) options available (Email/Password/Security Questions).

Once completed, you will receive an email confirmation.

Employer contribution rates for the upcoming year are emailed to the main contact, on record with LOPFI, in June of the current year (i.e. results from the December-2015 valuation will be sent in the June-2016 valuation summary and will reflect the 2017 Employer Contribution rate).

Member contributions are to be withheld on a pre-tax basis and remitted by the employer. Rates depend on whether or not that service is also covered by social security through the Member’s LOPFI-covered employer.  Member contribution rates are as follows:

  • Paid LOPFI Service not covered by social security: 8.5% of gross pay
  • Paid LOPFI Service covered by social security: 2.5% of gross pay
  • Volunteer LOPFI Service: No Member contributions

*see also Administration:  How do I withhold Member Contributions from payroll?

“Pay” means the recurring remuneration paid an employee for personal services rendered by the employee in a position covered by the System.

“Recurring remuneration” shall include, but not limited to, overtime pay, education or certificate pay, holiday pay, sick pay and longevity.

“Recurring remuneration” (reportable pay) should not include lump sum payments such as un-used accrued sick/vacation pay as part of the Member’s reportable wages.  However, if a Member takes a two (2) week vacation and is using their accrued vacation leave, this pay will be considered reportable pay.

Please note:  Back wages are reported by submitting a corrected report and are billed at the current year’s contribution rate and without the aid of Premium Tax Funding.

See LOPFI's Rules and Resolutions (Board Rule #2) for further information.

You will need to contact your payroll representative to set up accurate payroll deductions.  LOPFI Member Contributions are withheld from the Member’s gross reportable pay on a pre-tax basis.

*see also Administration:  What is reportable pay?

Information on how to start the adoption process is provided on the LOPFI website.  From the Home page select the "Begin the Adoption Process" option located at the bottom of the screen under Adopting Coverage.

Employers will need to complete the required forms for Volunteer and/or Paid locations to start the process.  When completing the Contact Information Sheet be sure to indicate all departments that will be included in the adoption of LOPFI-coverage. Once all required forms are received by LOPFI, the employer will be sent instructions to finalize the adoption process.

Monthly Payroll Reports are available via the Employer Reporting Portal on the 25th of the month for the current month.  Payroll Reports are due no later than the 10th of the following month to avoid being delinquent and having state revenue withheld and/or penalties assessed (i.e. January’s report is available January 25th and due February 10th).

*see also Administration: When is money due to LOPFI?

Monthly Payroll Reports are available via the Employer Reporting Portal on the 25th of the month for the current month.  Payroll Reports are due no later than the 10th of the following month to avoid being delinquent and having state revenue withheld and/or penalties assessed (i.e. January's Payroll Report is available January 25th and due by February 10th).

See LOPFI's Rules and Resolutions (Board Rules #2 and #15)

To be eligible for retirement coverage in LOPFI, Members must meet the definition of a police officer, firefighter, or academy instructor as defined in Board Rule #15.

Board Rule #2 explains the computation of service credit and the proper enrollment of Members in LOPFI coverage using their actual date of hire.  Proper enrollment shall include probationary and/or training periods. In other words, a location cannot choose to delay enrollment. Enrollment is to occur on the first day the employment relationship begins.

LOPFI classifies Members of each location as either paid or volunteer (see Member Handbook for current wage threshold amounts).

A Member can be considered part-time by an employer/location and be classified as a Paid LOPFI Member if the monthly wages meet or exceed the minimum threshold amount for the year.

If a Member is considered a LOPFI-covered Paid Member, employers should make certain that they are withholding Member Contributions in the correct amount.

If a Paid Member makes under the current wage threshold, the Member will not receive service credit for that month; however, Member Contributions must still be withheld from the Member’s pay (in addition to being reported) and submitted to LOPFI during the monthly reporting process. There will be no suspension of Member Contributions when pays are reported to LOPFI.

Board Rule #2 of LOPFI's Rules and Resolutions states to enroll the Member with the actual hire date and does include periods of probation and/or training.  In other words, a location cannot choose to delay enrollment.  Enrollment is to occur on the first day the employment relationship begins.

Board Rule #2 of LOPFI's Rules and Resolutions explains that a Member can receive credited service with the same employer for both paid service and volunteer service for the same period of time as long as the service was earned at different departments (i.e. paid police and volunteer fire or paid fire and volunteer police).

This payroll month:

To switch a Member from Paid to Volunteer or Volunteer to Paid within the same department (Police/Fire) you will submit a Membership Application with a comment on ‘Address line two’. LOPFI staff will contact you for further information if necessary.

*See also Membership: How do I enter a Membership Application?

Prior payroll month:

If a Member terminated in a prior month, a corrected report will be necessary.

*See also Corrections: How do I complete a corrected report?

Then submit a Membership Application for the new department.

*See also Membership: How do I enter a Membership Application?

Future payroll month:

To switch a Member from Paid to Volunteer or Volunteer to Paid within the same department (Police/Fire) you will submit a Membership Application with a comment on ‘Address line two’. LOPFI staff will contact you for further information if necessary.

*See also Membership: How do I enter a Membership Application?

If it has been less than a few hours since submitting the application, please contact LOPFI staff by phone at 501-682-1745 or toll free at 866-859-1745. It can be rejected so the Employer User can edit the information and re-submit the application.

If the wrong department/hire date was submitted, please create another Membership Application for the correct department, enter a comment on ‘Address line two’ and submit the Membership Application. You will need to ‘Submit with Warnings’.  LOPFI staff will contact you for further information if necessary.

If the wrong address/beneficiary information was submitted have the Member update their information through their Member Portal account.

If the wrong date of birth /social security number was submitted, you will need to send notice explaining the situation along with a legible copy of the Member’s driver’s license and social security card.  The information can be emailed to info@lopfi-prb.com or mailed to 620 W. 3rd, Suite 200, Little Rock, AR 72201.

Once you are logged into the Employer Reporting Portal, select "Wage Reporting", "Reporting History".  The current Member list is found in the "All Members" report.

The Membership Application section contains all (terminated, active, suspended, etc.) applications submitted through the Employer Reporting Portal by the location. Any Membership Application not submitted through the Employer Reporting Portal will not populate under the Membership Application section.

The Membership Application section contains all (terminated, active, suspended, etc.) applications submitted through the Employer Reporting Portal by the location. Any Membership Application not submitted through the Employer Reporting Portal will not populate under the Membership Application section.

A.  If you can no longer receive emails at the email address LOPFI has on file, please contact LOPFI staff by phone 501-682-1745 or toll free 866-859-1745 and ask for an Employer Reporting Portal re-set.

B.  If you can receive emails at the email address you login with... Select "Click Here" beside the forgot password link, enter your email address and select "Submit".

Log into the Employer Reporting Portal (with the incorrect email address/user name), then select ‘Settings’, ‘Change Profile’

To update information, select the pencil next to any of the three (3) options available (Email/Password/Security Questions).

Once completed, you will receive an email confirmation.

To remove an error/warning you must first review and/or correct the error/warning then select "Save" followed by "Check for Errors". If you receive the following:

Wage Discrepancy:  Error:  Wages are at least 30% lower/higher than the previous reporting period; a wage discrepancy selection is required.

Status Change:  Error:  When status is changed, a status date is required.

Termination Warning:  Warning:  Make sure wages do not include payment for unused sick/vacation/annual compensation - only submit wages for hours worked.

You may also use the built in help features by selecting the i or ? icon.  If you have additional questions, please see other questions listed in this FAQ menu or contact LOPFI staff at 501-682-1745, toll free at 866-859-1745 or info@lopfi-prb.com

The number of pay periods box is where you will enter how many payrolls were reported within the monthly Payroll Report that is being prepared. If your department has only volunteer coverage, you will enter the number one (1). If you are on a bi-weekly payroll, most of your pay periods will be two (2). However, each year there are typically two (2) months that will contain three (3) pay periods. If you use a weekly payroll the pay periods will be anywhere from four (4) to five (5). Please remember to enter the monthly total of the Member’s reportable pay on the Payroll Report (the system will not multiply number of pay period times the Member wages input).

Monthly Payroll Reports are available via the Employer Reporting Portal on the 25th of the month for the current month.  Payroll Reports are due no later than the 10th of the following month to avoid being delinquent and having state revenue withheld and/or penalties assessed (i.e. January's Payroll Report is available January 25th and due by February 10th).

The required payment due is to be received by LOPFI on/before the 10th of the month following the reporting month (i.e. January's required payment must be received by LOPFI no later than February 10th).

Take advantage of LOPFI's e-Payment process to ensure payments are remitted in a timely manner.  e-Payment ensures your location will not be delinquent, which can result in having state revenue withheld and/or penalties assessed.

First, verify that the correct number of pay periods was entered correctly (See also Reporting: What is the number of pay periods box?), then follow the instructions below:

  • If a Member is paid more or less because of higher or lower hours: select Hours High/Low.
  • If a Member has had a raise and is now being paid at a different pay rate, select New Pay Rate.
  • If a Member is new and their first month of pay was less than the current wage threshold, select New Hire.

If none of the three (3) options work for your specific situation, please select Other and provide a comment in the ‘Note’ field as to the cause of the wage discrepancy.

*See also Reporting: I received an error/warning, what should I do?

The most common warnings occur during the monthly Payroll Report process when a Paid Member terminates employment or when completing the Membership Application process.

Terminating Employment Warning: “Make sure wages do not include payment for unused sick/vacation/annual compensation – only submit wages for hours worked.”  To proceed verify the wages are in fact reportable to LOPFI.  To update, select the pencil then select ‘Save’, ‘Check for Errors’.  If accurate, select ‘Preview with Warnings’ and continue with the remainder of your monthly Payroll Report. *See also Membership: What is reportable pay?

Membership Application Warnings: “Hire date is more than 30 days in the past” or “An active record exists as of the hire date entered for this SSN in the employer”.  To proceed verify that the Member’s information is accurate.  To update, select the pencil then select ‘Save’, ‘Check for Errors’.  If the Member’s information is accurate, select ‘Submit with Warnings’.

A. You must terminate a Member within the current reporting period (i.e. September 3rd termination date must be done during the September reporting period).

B. If you are past the current reporting period you will need to complete a corrected report.

Please complete the following steps through the Employer Reporting Portal:

  • Select ‘Wage Reporting’, ‘Reporting History’
  • Select the icon the left of the reporting period you would like to view/print
  • Scroll to the bottom of the page
  • Select the PDF icon to the left of the report to view/print.

Please note: Underneath the heading, View Report is where you will find Revisions as well.

To view your ‘Bill Summary’ make certain that the “Revision” reflects 1- Date Submitted.

To view your ‘Revision Detail’ make certain that the “Revision” reflects 2/3/4 (etc) - Date Submitted.

The Revision Detail will appear as adjustment(s) on the ‘Bill Summary’ section of future Payroll Reports.

Employer Contacts must be updated when a change occurs within your location or at least every six (6) months.  LOPFI provides a reminder to verify contact information via the Employer Reporting Portal each February and August.

As a measure of security there is only one (1) person at each location that can edit and enter contact information.  The person with permissions to update contacts will receive a reminder email from LOPFI staff in addition to a notice through the Employer Reporting Portal each February and August.

*See also Contacts: How do I update the locations contact information?

If you are the user who can edit and enter information, please click here.

Locate the contact person you are granting User Permissions and complete the following steps: Select the plus to the right of “User Permissions”, enter email address, select the user permission(s) and then ‘Save’.  Once all information is accurate select ‘Save/Verify Contact Information’ located at the top of the page.

Membership App: Gives the user access to the Membership Application list and ability to create and submit new applications.  (If you want to limit the user to enter applications for Fire only, select “Fire”; for Police only, select “Police”; or if the user will be allowed access to all, select “All”)

Wage Reporting (All): Gives the user access to view all reporting histories and submit monthly/corrected reports.

Reporting History Only: Gives the user access to view all reporting histories.

e-Payment: Gives the user access to create and submit e-Payments to LOPFI as well as the ability to add/edit financial information to the wallet.

Click here for more details.

In order to remove or edit User Permissions you must be the user with permissions to Manage Contacts & Users.

*See also Who can update the locations contact information?

*See also How do I Add User Permissions?

If you are not the user and need to be, please contact LOPFI staff by phone 501-682-1745 or toll free 866-859-1745 and ask for an Employer Permissions Update form.

You will not have the ability to edit user permissions email addresses. Each individual must update their email address through their settings menu.

*See I have changed my email address….

Do not delete User Permissions and re-create a new user using a different email address.  If you are the user with permissions to Manage Contacts & Users, complete the following steps:

To delete the user select the red X and respond to the confirmation pop-up.

To edit the user select the pencil and update the permissions, select ‘Save’.  Once all information is accurate, select ‘Save/Verify Contact Information’ located at the top of the page.

Click here for more details.

A.  I submitted my report using last month's wages and need to correct it. Click for instructions.

B.  I was informed that a Member terminated months ago and need to correct this.  Click for instructions.

C.  I accidentally terminated a Member who is still active, how do I correct this?  Click for instructions.

D.  How do I add unreported periods to a Member's record?  Click for instructions.

To locate the submit button, please try the following.

Select the CTRL button and then scroll backwards with your mouse track ball. This should reduce the screen size (smaller) and the ‘Submit’ button should appear. To return your screen back to the previous setting select the CTRL button and then scroll forward with your mouse track ball.

If you are using a tablet or other handheld device try rotating the device to bring the ‘Submit’ button into view.

For Firefox browsers you will need to select the CTRL button and the minus/plus key.